To add a testimonial of your own, submit it on the Customer Survey page.

"After recently upgrading to Artic Fox 5th wheel, we were exceedingly pleased with the coach. The floor plan and all the amenities are beyond our expectations. Would like to also highly commend the transporter, Dave Frier, from Idaho. He was so easy to work with, and provided lots of insite in the hauling of 5th wheels. Joe, the salesman, and the young lady in finance, took extra steps to keep us informed of each step when purchasing this unit, and we felt very well taken care of."

Szabo
Caldwell, TX

Dear Jim: 

I am writing to thank you for the complimentary winterize and the installation of the replacement latch on our Discovery.

I really appreciate the time and skill you and Bill applied to solving the wiring problem on the SMI auxiliary braking system. The system was indicating the brakes were on in the Jeep when I knew they should not be. I noticed that this occurred sometimes in the rain as well. I was concerned as the front brake pads had to be replaced again. You will recall the last time that all four brakes plus rotors had to be replaced as the brakes were being activated through the exhaust system.

You and Bill were able to inprove the SMI supplied fix as well as determine that there was some voltage feedback through the brake light system. I am thankful I did not have to resolve this on some long trip and wind up waiting several days for service.

I also want to tell you how much I appreciate the service and attitude provided by Kermit. He has a challenging job on the front line coping with the 5% of customers that can be difficult.

Thanks for making sure your top hands work on our rig.

Best Regards,

C. Hann
W. Richland, WA

I wanted to share this story and my appreciation.

Yesterday (Friday, 11/14) I noticed that my turn signals and hazard lights on my 2003 Fleetwood Discovery were not working.  I did some trouble shooting, checked all the fuses, etc. and then contacted Poulsbo RV in Kent, WA where we purchased the RV about 5 years ago.  Needless to say, their Service Department could not be bothered.   The Service Agent that took my call said “How do you expect us to solve an electrical problem over the phone?  If you want us to help you, you’re going to need to make an appointment and bring it over here.”  I explained her that I didn’t want to drive all the way there in my RV and have a technician tell me it was a hidden fuse or something simple I could have fixed myself.  I convinced her to let me talk to a service technician and she said she’d have to relay the message and one of them would call me back.  As you can imagine, I waited all day and they never called back.

This morning I decided to call your Service Department, since we now live in Ellensburg and have had our RV serviced at your facility about two years ago.  Your Service Agent (lady) I spoke with was extremely cordial and put me straight through to Mitch.  I explained to Mitch what was happening, what troubleshooting I had done, etc.   He explained a couple other options I should check including trying to find the relay switches if I could, and where they might be located on my rig.  He also told me where to check for some additional fuses, etc.

 I did what he said and found the relay switches for both the hazard lights and the turn signals under the dash.  In messing with them, the hazard lights started to work so I thought I had found the issue.  I called him back and inquired about ordering 2 of the switches.  He told me there was no need for that … and said I could get them at any auto parts store.   I went down and picked up 2 replacements here in E-burg, installed them … and while I’d like to say they fixed the problem … it did not.  However, in messing around with them I realized that if I moved the hazard switch on the column just right, the lights would work.  I tilted the steering wheel down, and I’m happy to report everything started working.  Tip it up … it flakes out.  Tip it down … everything works great.  Guess I have a pinched wire or something in the column. 

 My email is for 2 reasons.   One:  I’ll be making an appointment at Broadmoor in the near future to stop down and have this issue in the steering column fixed.   As long as I don’t tip the wheel all the way forward, I think I’ll be fine.  Two: I wanted to thank your staff in your Service Department (especially Mitch) for being professional, for taking time to help someone over the phone, etc.   Far better service than I received from the company I purchased the RV from.   Since my wife and I now live in Ellensburg, it’s about the same distance to Poulsbo RV in Kent as it is to your facility in Pasco.   We won’t be taking our RV west for service anymore, and we won’t be going west when it’s time to replace it. 

 Thanks

Carmen and Linda
Ellensburg, WA

1st I want to thank you for being the most professional RV salesman I have met.  I have dealt with a few sales people over my time and you do provide service and a fair price along with actually knowing the product line.  Here in California most sales reps are kids and honestly I know more about their products than they do.

Again, I want to personally thank you for the service you have provided me thus far.  I only wish other businesses could follow in your foot steps.

Thanks,

Chuck
Riverside CA
Proud Owner of a new 2008 Arctic Fox!

Mr Ramsey,

I am a loan officer at “The Union Credit Union” in Spokane Washington. (our named just changed today!!!!)

We cater to Union members and their families. A couple of months ago Jay and Ketra Stumpf bought a trailer there. Through the process I had the pleasure of dealing with Dave Schreiner a couple of times. He was so helpful and positive that the experience really stayed with me.

Last week I had a member come in to get pre-approved for a trailer. They had already picked one out at another dealership in another town. I strongly suggested that they give Broadmoor RV a call and speak to Dave to see what he had to offer them. They took my advice and I just received a purchase order for a 07 Layton.

 Employees like Dave are rare. His positive attitude and good nature make it a pleasure to deal with him.

Sincerely,
J. - Loan Officer

We are writing to thank Kermit Boelow, Broadmoor RV's Service Advisor, for his professionalism and focus on his customers. We are in the process of relocating to the Tri-Cities area from Southern California. We arrived here at the end of the maiden voyage for a brand new Cougar fifth-wheel needing warranty work on numerous problems.

After a brief explanation of the sitation, Kermit assured me he would do his best to work with Keystone and make things right. He walked through the rig with me and wrote up a lengthy work order. Over the next several weeks he kept me informed as he persuaded the factory reps to fund doing fixes the right way. He was frustrated by the "Keystone way" but he usually prevailed and did the right thing for his customer. He and his crew did their best in correcting shoddy workmanship and very poor quality control by Keystone. Throughout, Kermit was a true gentleman and professional. He was involved, attentive and customer focused.

Kermit again came to the rescue last week when we removed our unit from storage and discovered a problem with both propane tanks. He took the lead in getting Keystone to replace the defective tanks within 24 hours! Once again, we were thrilled and amazed at his effectiveness. We have thanked Kermit but we wanted you to know what a treasure you have in him and would like you to thank him again for us. The entire RV Industry would enjoy a much better reputation and have many happier customers if there were more Kermits in important positions!

Sincerly,
G. Conrady
Richland, WA

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