Thanks for all your help getting warranty repair work completed prior to the camping season. We had a most enjoyable experience purchasing our new WindRiver TT at Broadmoor RV last October, everyone was very helpful and pleasant.  We continue to tell all our friends and relatives what a great experience we had at Broadmoor RV.

Sincerely,

S. Lapp
Snohomish, WA

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We had a problem with our fridge. It was reading "no-code" I called the local RV dealers and they told me that there would be a diagnostic charge and the the parts and labor would be on top of that in order to repair it.When I asked what the problem would most likely be they said that it is usually a $375.00 circuit board.Keep in mind now this came from three different RV dealers within 100 mi. of Walla Walla. When I called you folks, I spoke with Liz. I gave her the same info that I had given everyone else. I heard her ask "George" in the background about it., she came back to the phone and said, " bring it over and it will take us about a half hr. or maybe a little longer to reset the fridge board." I said "REALLY" "Yep" she said. We came over the next day and you folks were as good as your word. For $100.00 and in about an hr. it was out the door. You didn't try to give us the high pressure, this and that is wrong with your unit, or you should really have one of these. Thanks for a good fix and you now have a new customer Whether it's for a upgrade on our camper or just maint.

Thanks a Bunch!
B. Young

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We would like to thank Broadmoor RV for the pleasant experience with out new toy.  Marta was great showing us RVs in the extreme heat.  The cold bottles of water were great!  We want to especially thank Alfredo for doing the walk through with us.  He was patient and extremely knowledgable.  He offered many tips, as we are new to owning an RV.  We were very impressed with Alfredo.  Please let him know what a great job he does.  Everyone was great!

Thank You,

Standridge
Mesa, WA

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Alfredo
You talked me through a refrigerator problem while I was in Colorado. You showed me how to re-light the burner with a BBQ lighter. Had no problem after that. Your patience and willingness to stay with me until it lit up was appreciated. I love that sort of dedication to customer service.

Thank you very much,
L. Breer

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"Gil and I would like to say a "BIG THANK YOU" for all the staff that came in on their "day off" to complete our purchase of our new Wind River trailer! We have purchased several RV's, and I can say that this was the smoothest, stress-less purchase of all!! All the staff gets a big "atta-boy" from us."

G and N Sprauer
LaPine, OR

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"Providing a testimonial when we have not stepped one foot on the premisies may seem odd but can be done. Camille and I have been searching for the "right" travel trailer for the past two months. We have canvassed many dealerships in the NW part of the state, even traveled to Oregon to visit three other dealerships. When we finally "found" the right one, the dealership we were dealing with in Oregon was less than acceptable, playing "games", as they tend to do. So we decided to look on the internet for the manufacturer and possible dealerships carrying their product. We found Broadmoor RV and James Henrickson. Although we ended up not purchasing the "right" trailer, realizing it was not the best way to go for our situation, the professionalism and courtesy shown by Mr. Henrickson was EXTREMELY impressive. We have made a committment that when we decide on our choice in an rv, James will be the first person we will contact and truly believe we will one day become another of their "family" customers. Thanx James, "we will be back!"

F & C Uhler
Kirkland, WA

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Gene,  I thought you should see a picture of a True North in the field. Mike and Ali have had this thing out 4 times already, they love it.  I'm told they have not been cold yet when sleeping in it.  They like to camp in the sticks and this rig works great. They use every feature on this thing and like I said they love it.  Thanks for your help on this one. 

Sincerely
D. Denchel

We just returned to FL after a week of camping north of Altanta. Most nights dropped down to the high 20's but we were nice & toasty. We never experienced any cold drafts in any of the 3 slide-out areas that we experienced with our old Titanium. Between the fireplace, heat pump & propane furnace, we were very comfortable.

R & S Cook
Florida

"Thank you to all of the staff at Broadmoor RV. The experience was one that will have a lasting impression on both of us. My husband and I were very apprehensive about purchasing a new camper especially from 2 states away. When we contacted your company we were given sales rep. Shane Forsyth. Shane was very helpful and put us both at ease with his knowledge and willingness to answer all of our questions. By the time we had completed our sale it was still all over the phone conversations and no in person contact. Shane kept the lines of communications open and was there for the simplest of questions. Shane put all of our fears at ease and we were very happy with our choice. After traveling through 2 other states, 377 miles and some iffy winter road conditions we arrived at Broadmoor Rv. We were greeted by a very welcoming and helpful staff. They were all ready for us with a hands on walk through, paperwork and a new hitch. We thank Mr. Ramsey for taking time out of his busy schedule to come out during our walk through and intoduce himself. We were however most impressed that Shane stopped by to meet us even on his day off. It was such a pleasure meeting him and being able to put a face with the voice of someone we never met but spoke with many times on the phone over the course of the previous days before our travel to Broadmoor RV. We have to say that we are still overwhelmed by the professionalism and the overall wonderful experience that we had with Broadmoor RV. We can't wait for all the fun times and memories we will have in our new 2009 Nash. To all of the Broadmoor RV staff Thank you for everything. We will cherish our experience and share it with everyone."

N & N Fister
Kalispell, MT

"We had a series of unfortunate breakdowns this summer while in Pasco. Including a major engine component, body damage caused by a tow truck, and several components needed for day to day living in an RV.  Including failure of a water pump, a step cover acuator, a roof air conditioner. What had been planned as a one week visit turned into a 7 week nightmare. Your staff went well above and beyond the call of duty to make our repairs as quickly and painless as possible. "Kermit" helped with all the issues, but then had to take off because he was getting marries...Well, let me tell you, Lori Waldo and others stepped in to take up the slack when "Kermit" left on vacation. All spent significant time with our "extended warranty" company to help us get as much reimbursement as possible. They followed-up when parts were received and even scheduled installation of the roof A/C on a Saturday-- we had waited for close to 3 weeks for parts and a replacement unit. The temperature in Pasco this summer exceeded 100 degrees for most of the 7 weeks we were in the area. Our sincere thanks to all of your staff for their assistance. I apologize that this was delayed in reaching you. Right after everything was fixed on the motor home -- our computer crashed and we are just now fully back on line. And as of today everything on the motor home seems to be working as designed."

C & G Parker
Livingston, TX

Last September we purchased our Arctic Fox travel trailer 29V from your dealership. A great experience - you took the time to explain all the equipment on our trailer even though it was late Saturday afternoon, also offered a place to spend the evening after our long 12 hour drive. We were unsure about bringing our trailer back to Canada, but you provided all the necessary documentation and everything went smoothly. Thank you Bill - we love our trailer and have spent many wonderful days enjoying our purchase.

S. Bacon
Swife Current, SK

Tuesday about 4:30PM I stopped by your parts dept to buy a holding tank wash out wand.  As I was walking up to the counter I remembered I had left my wallet at work and put it back.  As I was walking out the door one of your sales people asked if he could help.  I explained the missing wallet and said I would come back tomorrow.

He asked if I needed it tonight and I said no, he still offered to let me take it with me and pay another day.  I asked if I could call him and give him my debit card over the phone when I got home and he said "yes that would be fine."  I told him he could write down my license number so he had a way to track me down if I didn't pay.  He said "that was not necessary."

As it turned out I had a check book in the car that I remembered so wrote a check.  The point is that that little bit of courtesy was greatly appreciated.  You have made a life long customer out of me.  The employee number on the receipt is 0015, please give him my thanks.

Thank You
Paul W.